Xima Software - Notice history

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Jul 2026

JUL27
Cloud Infrastructure Update
CompletedMaintenance1 hour
  • Completed
    July 27, 2026 at 8:00 AMUTC
    Completed
    July 27, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 27, 2026 at 7:00 AMUTC
    In progress
    July 27, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 26, 2026 at 6:32 PMUTC
    Planned
    July 26, 2026 at 6:32 PMUTC

    We are planning for a scheduled maintenance. Sites should only be down briefly and reconnect automatically. Not all tenants will be affected as this is a a phased rollout.

Jun 2026

No notices reported this month

May 2026

UC API delays
ResolvedDegraded performance6 hours 37 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are rolling out a fix and are monitoring to ensure the issue is resolved.

  • Identified
    UTC
    Identified

    We're seeing intermittant latency issues with our ISP on traffic egressing from the NJ data center to FL and sporadically to LV. We are working on moving affected sites to a different API endpoint to adjust for this latency.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issues with our UCaaS system where API delays are causing routing and agent state issues for certain CCaaS customers that also utilize Xima UC. Issue can range from Phone Not Available states in Supervisor view, ACW issues, and call routing issues. This is high priority and we will update shortly with more information as we work on resolving this delay.

MAY5
Scheduled Infrastructure Upgrade: Realtime Services
CompletedMaintenance35 minutes
  • Completed
    May 05, 2026 at 8:35 AMUTC
    Completed
    May 05, 2026 at 8:35 AMUTC
    Maintenance has completed successfully.
  • Update
    May 05, 2026 at 8:00 AMUTC
    Update
    May 05, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • In progress
    May 05, 2026 at 8:00 AMUTC
    In progress
    May 05, 2026 at 8:00 AMUTC

    We are performing a routine update for our Realtime environment to ensure optimal performance and security. We do not anticipate downtime, but users may experience brief socket reconnections during the transition.

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